Shipping and Returns

SHIPPING

Domestic orders are usually dispatched within 15-20 business days. Saturdays, Sundays and public holidays are not regarded as business days.

If we anticipate a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances. We do our best to provide timely deliveries to all our customers.

Orders once shipped, cannot be cancelled.

 

TRACKING

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email/SMS. Please visit the courier partner website and enter the AWB no. in the relevant form to track the current location of your shipment and expected date of delivery.

 

RETURNS

Your purchase is eligible for return or exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine manufacturing defect.

 

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

 

If your purchase meets our return criteria stated above, please email us at queens@gmail.com within 48 hours of delivery with the following information:

- Order number

- Delivery address

Specify the reason for the return, and in case of a defective or incorrect product, please send us an image of the item.

We unfortunately will not be able to entertain emails or images sent over a day after delivery.

We'd like to request that you ensure that the product is sent back to us in its original condition and packaging with its original documents, including tags, an order invoice, etc.

If there is a genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value, or refund your order amount within 7 working days after we receive the product at our warehouse, following an inspection and quality check.

All returns and exchange courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.